Pursuant to and within the limits of the above-mentioned Consumer Code, the Customer has the right, within 14 (fourteen) days of receipt of the goods ordered, to exercise the right of withdrawal
Said right applies to all the products contained in the ShopED website, the websites connected to it, and Editoriale Domus App stores available on Play Store with the explicit exclusion of digital products, software products, audio-visual products or IT software delivered sealed and subsequently opened by the Customer, and of newspapers, periodicals or magazines with the exception of subscription contracts for the supply of said publications.
How to exercise the Right of Withdrawal for print products
To exercise the right of withdrawal, the Customer must send a notice of withdrawal, also by using the form available through the link below, within 14 (fourteen) days from receipt of the goods. The notice must be signed by the Customer and sent by registered mail, by the deadline. It may also be sent by telegram, fax or email, by the same deadline, on condition that it is confirmed by registered mail with return receipt within 48 hours. It should be addressed to:
Editoriale Domus S.p.A. “ShopED”
Sales Department
via Gianni Mazzocchi 1/3 – 20089 Rozzano (MI)
Fax no. +39.02.82472590
Telephone no. +39.02.82472529 (from Monday to Friday 9.00am – 01.00pm, 2.00 – 5.00pm)
email: sales@edidomus.it
Within 14 (fourteen) days of the receipt of the notice of withdrawal, Editoriale Domus shall communicate to the Customer via email to the email address given by the Customer him/herself, the ‘Lettera di Vettura’ (waybill) so that it can be attached to the goods to facilitate their return.
The Customer must return the goods within 14 (fourteen) days from the date on which the waybill is received. Editoriale Domus will then send an order for the cost of the goods to be re-credited, together with the cost of the first shipment, within 14 (fourteen) days after the goods are received from the Customer. The reimbursement will be made via the same means of payment used by the Customer for the initial transaction, unless the Customer paid cash on delivery, in which case the refund will be credited to the current account indicated by the Customer.
The Customer must return the goods in the condition in which they were delivered, with packaging intact.
The costs relating to the return of the goods by the Customer to the sender are charged to the Customer.
Editoriale Domus shall in any case refuse to accept any products for which the shipment costs were not paid by the Customer in full, were sent without complying with the methods and expiry dates set out in the Consumer Code with regard to communications relating to withdrawal rights, or in case the product was returned without the original packaging, without all the accessories, instruction manuals and anything else included in the original delivery.
Withdrawal from subscriptions to print magazines
The Customer may terminate a print magazine subscription within 14 (fourteen) days from the date on which the first issue is received, by sending a notification of withdrawal, also by using the form available through the link below. The notice of termination must be signed by the Customer and sent by registered mail, by the deadline. It may also be sent, by the same deadline, by telegram, fax or email, provided that it is confirmed by registered mail with return receipt within 48 hours. It should be addressed to:
email: subscriptions@edidomus.it
Editoriale Domus S.p.A. “ShopED”
Subscriptions Department
via Gianni Mazzocchi 1/3 – 20089 Rozzano (MI)
Fax no. +39.02.82472383
Telephone no. +39.02.82472529 (from Monday to Friday 9.00am – 01.00pm, 2.00 – 5.00pm)
The first issue must be returned to Editoriale Domus at the above address within 14 (fourteen) days from the date on which the notification of withdrawal was sent.
The Customer must return the copy of the subscription in the condition it was delivered in, with packaging intact. The cost of returning the goods to the sender shall be paid by the Customer. Editoriale Domus shall reject any item for which the costs of return shipment have not already been paid in full by the Customer, or if the terms and conditions stipulated above with regard to notification of withdrawal have not been complied with, or if the product is not adequately packaged or is incomplete.
Interruptions and suspensions by Editoriale Domus
Editoriale Domus may interrupt and suspend the Service at its sole discretion, and shall reimburse the Customer with the amount of the subscription payment that was not used as a result of the interruption and/or suspension.
Early termination of subscriptions to print magazines
The Customer may terminate a print subscription that has already been paid for even before its expiry. In this case, the Customer shall be reimbursed only for those copies not yet delivered included in the subscription. The Customer can contact the Subscribers Service. Customers in Italy may phone the toll-free number 800.00.11.99 (from Monday to Friday, 9.00am – 6.00pm) or send an email to uf.abbonamenti@edidomus.it. Overseas Customers may phone the number +39.02.82472529 (9.00am-1.00pm, 2.00am-5.00pm) or send an email to subscriptions@edidomus.it
Exceptions to right of withdrawal and early termination for digital products
The Customer explicitly accepts that, pursuant to article 59, paragraph 1, letter (o) of the Consumer Code, once the supply of the digital content has begun, exercise of the right of withdrawal is excluded.
In this respect, it is hereby stated that neither early termination nor the right of withdrawal apply to digital subscriptions.
